Refund policy
π Return & Refund Policy β Hooze
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
π¦ Eligibility for Returns
To be eligible for a return:
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Item must be unused, in original condition, with packaging
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Must include proof of purchase (order ID/receipt)
π© How to Start a Return
To initiate a return, contact us at:
π§ support@hooze.store
Please include:
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Your Order ID
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Reason for return
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Product images (if damaged/defective)
If your return is approved, we will provide instructions on how to proceed.
β οΈ Items sent without prior approval will not be accepted.
π Return Shipping
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Customers may be required to ship the product back to our address
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Return shipping cost may be borne by the customer (unless product is defective or wrong item)
β Non-Returnable Items
We do not accept returns for:
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Used or damaged items (by customer)
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Personal care products (for hygiene reasons)
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Sale items
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Gift cards
β οΈ Damaged / Wrong Products
Please check your order upon delivery.
If you receive:
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Damaged product
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Wrong item
Contact us within 48 hours at:
π§ support@hooze.store
We will resolve it quickly π
π Exchanges
We currently do not offer direct exchanges.
You can return the product (if eligible) and place a new order.
π° Refunds (IMPORTANT)
β Prepaid Orders (Online Payment)
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Refund will be processed to original payment method
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Takes 5β10 business days after approval
π΅ Cash on Delivery (COD Orders)
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Refund will be issued via:
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UPI / Bank Transfer
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Customer must provide payment details
β³ Late or Missing Refunds
If you havenβt received your refund within the time frame, contact us at:
π§ support@hooze.store
π Important Notes
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Returns are accepted only within 7 days of delivery
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We reserve the right to Ψ±ΩΨΆ refund if conditions are not met
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Hooze is not responsible for delays caused by courier partners
Weβre here to make your experience smooth and hassle-free π
Thank you for shopping with Hooze!